styga Posted December 6, 2011 Share Posted December 6, 2011 okay ive had this hp pavilion dv6 since about april/may and recently the webcam has stopped working,and tonight i tried to use one of the usb ports and it wasnt reading the usb, so i tried the other ports, none of them were working either. tried some other usb sticks and none of those would work eitherim considering claiming my warranty on this but the only problem is i wont be able to get anything ive got onto a portable hard drive cause it wont connect.if anyone has any idea on how to fix those problems let me know, otherwise is it best to claim warranty? Quote Link to comment Share on other sites More sharing options...
Mitch Posted December 6, 2011 Share Posted December 6, 2011 Will post on some things to try fix it, or at least to get data off before you send it back. Will do when I get home on comp Quote Link to comment Share on other sites More sharing options...
SolDios Posted December 6, 2011 Share Posted December 6, 2011 On my dv6 the left hand side usb ports don't work well, they also don't work with my audio 6.If I was you, id do a factory restore, check if it's fixed.if it hasn't then you just send it off, if they find something wrong with it within the first year, they send you a brand new one. Quote Link to comment Share on other sites More sharing options...
styga Posted December 7, 2011 Author Share Posted December 7, 2011 On my dv6 the left hand side usb ports don't work well, they also don't work with my audio 6.If I was you, id do a factory restore, check if it's fixed.if it hasn't then you just send it off, if they find something wrong with it within the first year, they send you a brand new one.how do you do a factory restore and will it delete all my folders and everything? Quote Link to comment Share on other sites More sharing options...
Mitch Posted December 7, 2011 Share Posted December 7, 2011 Are the USB Ports getting power to them? Even if the devices aren't recognised, does the lights on them light up? Does windows come up with an error, or just not recognise them at all?It could be a setting in the BIOS that is disabling USB Devices.To access the BIOS you will need to keep pressing the f10 key when the computer is first been turned on. It should then open the BIOS.2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter.3. When the Setup Confirmation is displayed, press enter.4. To save your change and exit the Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter.The Setup Utility default settings go into effect when the computer restarts.See if that works. If not, you may still be able to get a backup drive to work in a boot CD environment. Try this first though, post back here if it doesn't work and i'll give some instructions on how to get some stuff backed up if it doesn't fix it. Worst comes to worst, you could try copy your files over ethernet to anther computer (brother, mum etc.) and reinstall windows.Manual for DV6 - http://h10032.www1.hp.com/ctg/Manual/c01758220.pdf Quote Link to comment Share on other sites More sharing options...
anditz Posted December 7, 2011 Share Posted December 7, 2011 just claim on warranty mitch, and tell them data is critical Quote Link to comment Share on other sites More sharing options...
Mitch Posted December 7, 2011 Share Posted December 7, 2011 just claim on warranty mitch, and tell them data is criticalThat's the thing, warranty people often don't get this, just trash your old comp and send a newbie Quote Link to comment Share on other sites More sharing options...
styga Posted December 7, 2011 Author Share Posted December 7, 2011 the usb ports are working now which is weirdlast night there was power to them but the laptop wasnt recognising them, but now they're workingwebcam is still not working though Quote Link to comment Share on other sites More sharing options...
russell Posted December 7, 2011 Share Posted December 7, 2011 get a mac. Quote Link to comment Share on other sites More sharing options...
Mitch Posted December 7, 2011 Share Posted December 7, 2011 get a mac. Quote Link to comment Share on other sites More sharing options...
styga Posted December 7, 2011 Author Share Posted December 7, 2011 i was considering it at the time but it was an extra like 700/800 for the same specs as this has Quote Link to comment Share on other sites More sharing options...
russell Posted December 7, 2011 Share Posted December 7, 2011 i was considering it at the time but it was an extra like 700/800 for the same specs as this hasgranted Mac's are expensive. I just recently upgraded my my macbook after 6 years. I am totally rubbish at upkeeping a PC so can you imagine how many I would've went through in 6 years? I never had any problems in those 6 years either. In fact the mrs is still using that laptop back home. Worth every extra penny. Quote Link to comment Share on other sites More sharing options...
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