KRK Rokit Repair Specialists

[OxyKon]

Hey guys,

so I've had a pair of KRK Rokit 8's for only a couple years and it look that my left monitor has decided to die on me, i have no sound coming out of it at all, i tried swapping the cables over to see if that was the problem but still nothing. Does anybody know a good retailer to get these repaired, unfortuntely for me the place i bought these from went out of business a few months ago, being in Perth I'm going to be limited for options, all i can think of is store dj.

help please

[LabRat]

Only thing I can think of is to ring back the place you bought it from. Could still be under warranty, or, speak to someone in high tech at Kosmic in ozzy park. They're switched on and should help

[OxyKon]

bro i got these from the dj factory, would kosmic be able to send it off for repairs?

[Kodiak]

No shop is likely to send it off for you as it is out of warranty but they should be able yo advise who their authorised repairer is and let you do it yourself.

Also could look up electronic repair places directly and ask them if they can fix it.

[OxyKon]

warranty is usually for 3 years, i've only had these for about 2 but cause the place i got them from i'm not sure if it would still work

[Mitch]

If it's a 3 yr warranty, Get your receipt and contact manufacturer direct

[OxyKon]

Just got off the phone with Australian Musical Imports and it looks like the warranty is only for 1 year within Aus, they gave me the details for a local repairer called EAV, the guy reckons it could just be the volume control that has shat itself which is common with the Rokits and should only cost about $80 to fix, will find out tomorrow after work when i take it to them.

thanks guys

[Kodiak]

You may have had a 3 year warranty but without the paperwork it would be hard to do much about it. Australia has a 1 year statutory warranty on all these things so that is all most places give these days.

Regardless a local repairer would be the best option. Saves possible costs to send back East side.

[OxyKon]

found my receipt, was almost 2yrs to the day when i bought them, doesn't say anything about a 3yr warranty on it but will see what they say about it

[wrxfiend]

Few questions that might narrow it down.

Do they have a fuse on the amp section on the back?

Does it smelled like toasted electronics?

Does the amp get instantly hot when you power it up?

Does it pop if you turn the gain up a little and cycle power on/off?

Is there a power led, if so is it on?

I can take a look but sounds like you are anxious to get them looked at today, and i fully understand this haste! Lol

I have always used a1 audio in beaufort st. Perth

They did all our repairs when worked for alberts car stereo.

[BeatLeSS]

You may have had a 3 year warranty but without the paperwork it would be hard to do much about it. Australia has a 1 year statutory warranty on all these things so that is all most places give these days.

Regardless a local repairer would be the best option. Saves possible costs to send back East side.

Lets not confuse voluntary warranty with statutory warranty.

Statutory warranty (consumer gaurantee now I believe) is completely different to the voluntary warranty that a manufacturer provides, which in most cases is that 1year period.

If the retailer still was open for business he would have an opportunity to make a consumer guarantee (statutory warranty) claim. You probably still could communicate with the manufacturer directly under the assumption that you would expect these speakers to last a lot longer than 2 years and the fact that they typically do.

ACC Consumer Gaurantees PDF

[Kodiak]

You may have had a 3 year warranty but without the paperwork it would be hard to do much about it. Australia has a 1 year statutory warranty on all these things so that is all most places give these days.

Regardless a local repairer would be the best option. Saves possible costs to send back East side.

Lets not confuse voluntary warranty with statutory warranty.

Statutory warranty (consumer gaurantee now I believe) is completely different to the voluntary warranty that a manufacturer provides, which in most cases is that 1year period.

If the retailer still was open for business he would have an opportunity to make a consumer guarantee (statutory warranty) claim. You probably still could communicate with the manufacturer directly under the assumption that you would expect these speakers to last a lot longer than 2 years and the fact that they typically do.

ACC Consumer Gaurantees PDF

You're right.. I used the incorrect word. It is a 1 year consumer warranty we have here, with most places now only offer this as their voluntary warranty too unless you pay more.

[BeatLeSS]

It's not any preconceived time limit.

e.g if you bought a fridge, a reasonable time for a consumer guarantee would be around the 10 year mark. I would expect that fridge last for a reasonable time, to me, that would be around 10 years. When making a claim, it's "reasonable time" is judged case by case.

I've had a colleague at an old work place go through a consumer guarantee claim for a washing machine, it was the top brand that prides themselves on their product performing and lasting longer than others.. In the end, they supplied the parts, but expected the person to pay the labour (as that is not their issue, rightfully so) to have the machine fixed. Not always going to be the result you want, but there are guarantee's in Australian consumer law for this reason.

[OxyKon]

So I dropped off my monitor at EAV for repairs, get there and the guy has drum & bass playing, we get talking and we find out that we both had ties in the backyard project, he always bitched to the guy who ran it saying "you never play any dnb on your station" apparently the guy who ran te station would tell him when I was on to tune in, he then asked me are you looking for at gigs, I work with a guy that runs a liquid dnb night and they're always looking for new dj's, I gave him my soundcloud link and he's gonna check it out tomorrow

[Cupe]

hahaha fucking dope

maybe your monitor was meant to break!

[OxyKon]

thats what i thought when i got back in my car, hope my sets live up to the expectation

[Cupe]

Keep your website updated and link that instead

#prolevel

[wrxfiend]

thats what i thought when i got back in my car, hope my sets live up to the expectation

They will m8!

[OxyKon]

fuck i need to keep my site updated, ill need to work on that, plus i just realised that i need to upload more mixes to my soundcloud

[LabRat]

Oi for future reference, there's a place that's just opened up next door to my work called Sound Town and they do repair work

[OxyKon]

nice, thanks dude

[Kodiak]

Oi for future reference, there's a place that's just opened up next door to my work called Sound Town and they do repair work

But do they got the hookups for gigs like the other joint?

[LabRat]

I didn't see that bit. Sounds good ox! Keep us posted.

You never know what can happen when you talk to people

[OxyKon]

Lol yeah it was a shock to me too, the guy said he would get to my speaker and hopefully have it ready in 2 weeks, but then after hearing that I'm into djin DnB he out it down as ASAP, hope it works out

[yizzle]

sounds like this all went pretty well for you mate