or ASAP, you know because the other 15 jobs in my helpdesk, the ones you said needed to be done ASAP, dont need doing right? prioritising, people skills, barganing/compromise and getting your point across without sounding like your telling someone what do will get you a lot further, and those sort of skills you can only learn on the job, not from some uni. another thing i hate about uni is that more often than not, uni lecturer's dont have any real world experience, the finish school, go to uni, then become a teacher /lecturer